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Return to shopRefund and Returns Policy
At Gard Smart, we strive to provide high-quality products and excellent customer service. However, if you are not fully satisfied with your purchase, you may request a return or exchange within 7 days from the delivery date, provided the item is in its original packaging and condition.
Return & Exchange Guidelines
To initiate a return or exchange, please contact our Customer Service Team at support@gard.ae with your Order Number and the reason for the return. Returns or exchanges will only be accepted if authorized by our team. Any items returned without prior authorization will not be accepted.
Once your request is approved, we will provide you with detailed instructions via email. Please follow the instructions carefully to ensure a smooth return or exchange process.
Order Cancellation
- If you cancel your order within 24 hours and it has not been shipped, we will issue a full refund.
- If your order has already been shipped, cancellation is not possible. You may apply for a return after receiving the package.
- Refunds are typically processed within 5 to 15 business days. If you do not receive your refund within 30 days, please contact us.
Return & Exchange Process
- Items must be returned or exchanged within 7 days of the delivery date. Requests beyond this period may not be accepted.
- Return shipping fees are the customer’s responsibility.
- Refunds will be issued to the original payment method within 5 to 15 business days after processing.
Return Conditions
All returned or exchanged items must be:
- Undamaged, unused, and in original condition.
- Free from scratches, signs of wear, or alterations.
- Returned with all original packaging and accessories.
Failure to meet these conditions may result in refusal of the return or additional fees.
Need Assistance?
For any return or refund inquiries, feel free to contact our team at:
📧 Email: support@gard.ae
📞 Phone: +971 581066300
📍 Office Address:
Business Centre,Sharjah Publishing City Free Zone, Sharjah, UAE
Thank you for choosing Gard Smart. Your satisfaction is our priority!